Shipping policy

Thank you for shopping with Swiftcart. We are committed to providing a smooth and reliable shipping experience for our customers across Saudi Arabia.

Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high order volume, processing times may be slightly delayed. If there is a significant delay in shipping your order, we will contact you via email or phone.

Shipping Coverage

We currently ship to all major cities and regions within the Kingdom of Saudi Arabia (KSA).

Estimated Delivery Times

  • Major Cities: 2–5 business days

  • Remote Areas: 4–8 business days

Delivery times are estimates and may vary depending on the courier service, weather conditions, public holidays, or other unforeseen circumstances.

Shipping Charges

Shipping fees are calculated at checkout based on your location and the total weight of your order.

We may offer:

  • Free shipping promotions on selected products or order values.

  • Special seasonal shipping offers.

Any applicable shipping charges will be clearly displayed before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email or SMS containing tracking information (if available).

Please allow up to 24 hours for tracking information to become active.

Delivery Issues

Customers are responsible for providing accurate shipping information during checkout.

Swiftcart is not responsible for delays or delivery failures caused by:

  • Incorrect or incomplete addresses

  • Unreachable phone numbers

  • Customer absence at the delivery location

  • Courier service delays beyond our control

Additional shipping charges may apply for reshipment requests.

Damaged or Lost Packages

If your package arrives damaged or appears to be lost in transit, please contact us within 48 hours of delivery or the expected delivery date.

Please include:

  • Your order number

  • Photos of the damaged package/product (if applicable)

  • A brief description of the issue

We will work with the shipping carrier to investigate and resolve the matter as quickly as possible.

International Shipping

At this time, Swiftcart only ships within Saudi Arabia unless otherwise stated on our website.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Swiftcart Customer Support

  • Email: pakventory@gmail.com

  • Phone: +966 XX XXX XXXX

  • Business Hours: Sunday – Thursday, 9:00 AM – 6:00 PM (KSA Time)

We appreciate your trust in Swiftcart and look forward to serving you.

This version is fully suitable for a Shopify store and follows common e-commerce standards used in Saudi Arabia.